Help & Answers

Frequently Asked Questions

Everything about our plaques — materials, sizes, hanging, shipping, and returns. For custom calligraphy, custom colors, or large orders, send us a message.

The plaque & materials

What is the plaque made of?

Each plaque is 3D-printed from high-quality PLA and Silk PLA, durable plant-based materials made for indoor decor. You pick the base color for the body, and we select the best PLA finish available for that color so the plaque looks clean and consistent. The accent parts (the border and the calligraphy) are printed in Silk PLA, whose metallic shimmer reads beautifully against the base.

To set expectations: a plaque is a lightweight printed PLA piece. It is not metal, resin, ceramic, or marble, and the silk “gold/silver/copper” colors are colored PLA, not real metal.

About our “Stone Marble” colors: these are a speckled-PLA marble-look, not real stone or marble. The speckle is part of the filament, so the exact pattern varies slightly from print to print.

Will my plaque be perfect?

Every plaque is 3D-printed to order, one piece at a time, then cleaned and finished by hand. Because of this, you may see slight texture or small variations. These are the marks of a made-to-order piece, not defects.

How do I care for my plaque, and will the colors match exactly?

Care: these are 3D-printed PLA pieces made for indoor wall decor. Keep them indoors and out of direct sunlight and heat (a hot car, a sunny windowsill, or anywhere above roughly 120°F / 50°C can soften PLA). To clean, gently dust or wipe with a soft, dry cloth — no harsh chemicals, no soaking.

Colors: the studio preview is a digital simulation. Real filament — especially the silk “gold,” “silver,” and “copper” finishes — can look richer or slightly different in person, and screens vary. Our silk colors are gold-colored, silver-colored, and copper-colored PLA; they are not metal, metal plating, or precious metal. Expect small, natural variation between the preview, our photos, and the piece you receive.

What sizes are available, and how thick are they?

Four sizes, each a substantial wall piece:

SizeMetricApprox. thickness
5 × 7 in13 × 18 cm~9 mm
6 × 8 in15 × 20 cm~12 mm
8 × 10 in20 × 25 cm~15 mm
9 × 11 in23 × 28 cm~15 mm

Every plaque hangs landscape — the first number is the height, so the 9 × 11 is approximately 11 in wide × 9 in tall.

How does it hang on the wall?

A recessed keyhole hanger is built into the back of every plaque. It hangs on a single screw or nail and sits flush against the wall — there's no separate bracket or frame to attach.

What's the difference between the plaque designs?

There are two things to choose: a size and a build. They're separate, and you can preview any combination live in the Plaque Studio.

Size collections are just our names for the four sizes: Classic is 5 × 7", Signature is 6 × 8", Gallery is 8 × 10", and Grand Gallery is 9 × 11".

Builds are how the plaque is constructed. There are three: Standard, Dimensional, and Premium.

Standard is a clean flat plaque with a fine inlay border. The base, border, and lettering can each be a different color (up to three: base, border, and the calligraphy, which the English meaning matches). Minimal, so the calligraphy does the talking.

Dimensional raises the calligraphy proud of the surface in true relief, catching light and shadow. The frame is part of the plaque body, so it prints in the base color; there's no separate-color border. Your accent color carries the calligraphy and the English meaning.

Premium is everything Dimensional offers, plus a separate proud border frame in a color of its own. Three colors work together: base, border, and accent. It's the most dimensional design, offered on the 6 × 8", 8 × 10", and 9 × 11" sizes.

So a 6 × 8" plaque in the Premium build is a Signature Premium, an 8 × 10" in Premium is a Gallery Premium, and a 9 × 11" in Premium is a Grand Gallery Premium: the size collection plus the build.

Why does the Premium build cost a little more?

The Premium build (Signature Premium on 6 × 8", Gallery Premium on 8 × 10", Grand Gallery Premium on 9 × 11") adds a separate proud border frame in a color of its own on top of the raised calligraphy. That's an extra color, an extra printed part, and more print time and material.

So it carries a small per-size upcharge: 6 × 8 is $39.99 (+$5), 8 × 10 is $59.99 (+$10), and 9 × 11 is $69.99 (+$10).

The larger sizes' step up is a little bigger because their border designs use more material than the 6 × 8 version. Where Dimensional is offered, the plain Dimensional build is priced the same as Standard. Only Premium adds the upcharge.

What can I change on a Featured Design?

Featured Designs are buy-as-shown: each one is photographed exactly as it prints, so what you see is what you get. On a Featured Design the shape and colors are fixed (the photo is the truth, we don't recolor it), and you choose two things: which Name (any of the 99) and the size. The lettering on Featured Designs is always our Elegant hand. Then it goes straight to your cart.

Want different colors, a different calligraphy hand, or full control of every part? Use Customize Fully in the Plaque Studio, where you can set the base, border, and calligraphy colors yourself (the English meaning prints in the calligraphy color) and preview it live.

Can I 3D-print or copy these designs myself?

No. Our original plaque designs, the way each Name is arranged in relief, and our 3D-printable model files are copyrighted, so reproducing them for 3D printing or distribution isn't permitted. We don't claim the Arabic Names themselves or the calligraphy typefaces (those belong to the tradition and to their publishers); our copyright is in our particular designs, arrangements, and files.

The plaque you buy is yours, though: you're welcome to keep it, gift it, or even resell that physical piece. If you'd like to license a design or order in bulk, just reach out. Full details are in our Terms.

Ordering, shipping & returns

How do I pay, and is checkout secure?

You can check out securely with a card right on the site. Payments are processed by Stripe, a trusted payment provider — we never see or store your full card details. After your payment succeeds, you'll get a confirmation email and we'll begin making your plaque.

Prefer not to pay online? You can also send your order by email and we'll reply with a secure payment link.

How long does it take to make and ship?

Each plaque is made to order and hand-inspected. Processing (printing & finishing) takes about 3–5 business days, then it ships and you'll get tracking once it's on its way. Larger or custom orders may take a little longer; we'll let you know.

How much is shipping?

We ship within the United States, and shipping is a flat rate based on how many plaques are in your order:

OrderShipping
1 plaque$5.99 – $8.99 by size
2 plaquesFlat $9.99
3 or moreFREE

So building a set is rewarded: order three or more plaques and the whole order ships free.

How is sales tax handled?

The price you see is the price you pay. Any applicable sales tax is included or handled on our end at launch — there's no separate tax surprise at checkout.

What is your return policy?

You may return your plaque within 7 days of delivery, in its original condition, for a full refund. Because each piece is made to order, please reach out first so we can help. Custom and personalized orders (a custom color, custom calligraphy, or a special request) are made specifically for you, so they're non-returnable unless they arrive damaged or incorrect — if anything's wrong, contact us and we'll make it right.

Custom work & large orders

Can I choose the calligraphy style?

Yes. Every plaque can be made in one of four calligraphy hands: Elegant (a smooth, flowing classical hand, and the default), Minimal (clean, modern strokes), Complete (a full, traditional naskh hand), and Compact (ornate, detailed lettering). Elegant, Minimal, and Complete are included; Compact is the most involved hand to print, so it adds 20% to the plaque price. Pick your hand and preview it live in the Plaque Studio.

The studio preview shows exactly the calligraphy that ships on your plaque. A few of our earlier product photos were printed in an earlier rendering of the lettering, so if a photo looks slightly different from the studio preview, the studio preview is what you'll receive.

Can I request custom calligraphy or custom colors?

Yes. We take on custom calligraphy and custom color requests. Tell us what you have in mind using the contact form and we'll follow up.

Do you offer bulk pricing or the full 99 Names?

We offer custom pricing and discounts for large orders — full 99-Names sets, gift batches, and mosque installations included. Reach out through the contact form with the details and we'll prepare a quote.

I have a different question.

We're happy to help — just send us a message and we'll get back to you.

Where are you based?

We're based in the United States.

Send us a message

For custom calligraphy, custom colors, or large orders, fill out the form below. You can also email us directly at hello@islamic3d.com.

We only use your information to respond to your request.